Refund policy

Integrity is one of the pillars of this business, and making things right for our patrons will always be the way we work.  If something doesn't meet our standards of excellence in any way as described in the listing, we will not hesitate to correct these mistake.  Returns will always be required upon request of an exchange or refund.  We will refund products from our patrons that have at least 50% of the product unused.  If for any reason more than 50% was consumed before problems arose, or a complaint was filed, we will make accommodations on a case by case basis. 

All Returns for refund or exchange must begin conversation within 90 days of purchase.  

Refunds on our products will include costs of the item, and initial shipping costs.  All additional shipping costs will not be refunded, but can be distributed as store credit upon request.

Please let us know if there are any additional concerns regarding our policies on return and refunds via the connect page at criticalcraftandco.com/connet.